Complaints Policy - Hamilton Price Hamilton Price

Complaints Policy

Complaint handling

Hamilton Price are committed to providing products and services in a professional manner and to the highest standard. We are aware however that occasionally you may not be happy with our service and that’s why we really value your feedback. By letting us know that you are not happy with our service, you give us the opportunity to put things right for you and improve our services overall.

We will always respond as quickly as possible to any complaint you may have and in each case we will listen to you and resolve any issues if we can.

Our complaints procedure

Please follow this procedure to help us resolve your complaint as quickly as possible. If you want to complain, please provide the following details:

What we will do

Our aim will be to sort out your complaint immediately however, on some occasions it may take longer to fully investigate. When this happens we will do the following.

How to contact us

By Post:

Customer Relations
Hamilton Price
B1 Business Centre
Liverpool Road
Burnley
BB126HH

Phone: 0800 088 2599
Email: customer.relations@hamiltonprice.co.uk

If you e-mail us, we usually reply to you by e-mail. However, if we need to refer to confidential information or enclose copies of important documents, we may contact you by post instead.

What to do if you are dissatisfied with our response

If you still remain dissatisfied with our final response or eight weeks have passed since you first let us know about your concerns, you can ask Financial Ombudsman Service to review your complaint. The Financial Ombudsman Service provides a free independent service for customers to solve disputes with financial firms. The Financial Ombudsman Service will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.

How to contact the Financial Ombudsman Service

By Post:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Phone: 0845 080 1800
Website: www.financial-ombudsman.org.uk

DEBT EXAMPLE

Example Unsecured Debts

1 Personal loan £4,755
2 Credit card £4,755
3 Store Card £4,755
4 Council Tax £4,755
5 Fuel Debts £4,755
6 Overdraft £4,755
Total Owed £28,530

Your Monthly Repayments Would Be

Before
£748
(total contractual repayments)
After
£195
(new repayments)
Reduced by
74%
Apply Now

See If You Qualify?